Refund Policy
Last updated: 2026-08-30
This legal document is currently available in English.
This policy covers purchases made in the Dicavo app and on dicavo.com. It is part of our Terms of Service.
Free trial first
Dicavo is free to start: every new account receives a signup credit allowance and a free daily practice quota. We want you to try the product before paying anything. If the free tier doesn’t show you the value, please don’t buy.
What you can buy
- Credit packs (one-time purchase): 300, 1,000, or 3,000 credits.
- Monthly subscription: a larger daily credit allowance plus unlimited use of premium features.
General rule: no refunds
Because credits are consumed immediately through AI services (speech assessment, language models) and digital goods are delivered instantly, purchases are generally non-refundable. This is standard for digital products and is disclosed before every purchase.
Exceptions — we will refund when
- Double charge or technical error. You were charged twice, or credits did not arrive. Contact us and we will fix or refund.
- Duplicate/incorrect purchase reported within 14 days, with credits substantially unused.
- Legal right. Where local law grants a mandatory withdrawal or refund right (for example, EU consumers for certain purchases), we honor it.
App store purchases
Purchases made through Apple’s App Store or Google Play are billed by those platforms and are subject to their refund processes. We can assist with the request, but the platform makes the final decision.
Subscription cancellation
You can cancel your monthly subscription at any time. Cancellation stops future billing; the current period is not pro-rated or refunded, and you keep access until it ends.
How to request
Email support@dicavo.com with your account email, the order or transaction ID, and what happened. We respond within 5 business days.